These Terms of Service ("Terms") govern your use of the axenexa.co website and any services provided by AXENEXA SYSTEMS LTD. By using our website or engaging our services, you agree to these Terms. Please read them carefully.
1. Definitions
- "Company" means AXENEXA SYSTEMS LTD, Company No. 17386676, registered in England & Wales.
- "Client" means any individual or organisation that purchases services from the Company.
- "Services" means brand identity, web development, web hosting, motion & video, and related creative services provided by the Company.
- "Project" means a specific body of work agreed between the Company and the Client.
- "Agreement" means a signed proposal, statement of work, or purchase order referencing these Terms.
2. Services
The Company provides creative and digital services as described in individual project proposals. All services are subject to a signed or accepted Agreement before work commences.
2.1 Scope
The scope of each project is defined in the relevant proposal or statement of work. Any work outside the agreed scope will be subject to a change request and additional fees.
2.2 Timelines
Estimated timelines are provided in good faith. The Company is not liable for delays caused by the Client's failure to provide materials, feedback, or approvals in a timely manner.
3. Fees & Payment
3.1 Pricing
All fees are quoted in British Pounds Sterling (GBP) and are exclusive of VAT unless stated otherwise. The Company reserves the right to adjust pricing with 30 days' notice for recurring services.
3.2 Payment Terms
- Project work: 50% deposit required before work commences; balance due upon completion or as agreed in the proposal.
- Retainer/recurring services: invoiced monthly in advance, due within 14 days of invoice date.
- Hosting packages: invoiced annually in advance.
3.3 Late Payment
Invoices not paid within the agreed term will incur interest at 8% per annum above the Bank of England base rate, pursuant to the Late Payment of Commercial Debts (Interest) Act 1998. The Company reserves the right to suspend services until outstanding balances are settled.
4. Intellectual Property
4.1 Client ownership
Upon receipt of full payment, the Company assigns to the Client all intellectual property rights in the final deliverables created specifically for the Client's project, except as noted below.
4.2 Company rights
The Company retains ownership of:
- All preliminary concepts, drafts, and rejected designs
- Proprietary tools, frameworks, and code libraries used in delivery
- The right to display completed work in its portfolio (unless the Client requests confidentiality in writing)
4.3 Third-party assets
Where third-party assets (stock imagery, fonts, plugins) are used, the Client is responsible for ensuring appropriate licences are in place for their intended use.
5. Client Responsibilities
The Client agrees to:
- Provide accurate and complete project briefs, content, and materials
- Provide timely feedback at agreed review stages
- Ensure all content provided to the Company does not infringe any third-party rights
- Obtain any necessary permissions for content or trademarks supplied to the Company
6. Confidentiality
Both parties agree to keep confidential any non-public information received from the other party. This obligation survives termination of any Agreement for a period of three (3) years.
7. Cancellation & Termination
7.1 By the Client
The Client may cancel a project with written notice. Any work completed to the date of cancellation is payable. The deposit is non-refundable.
7.2 By the Company
The Company may terminate an Agreement immediately if the Client breaches these Terms, fails to make payment, or acts in a manner detrimental to the Company.
7.3 Recurring Services
Either party may terminate recurring or subscription services with 30 days' written notice. No refunds are given for the current billing period.
8. Limitation of Liability
To the maximum extent permitted by law:
- The Company's total liability to the Client under any Agreement shall not exceed the total fees paid by the Client in the 12 months preceding the event giving rise to the claim.
- The Company is not liable for any indirect, consequential, or loss-of-profit damages.
- The Company is not liable for delays or failures caused by circumstances beyond its reasonable control (force majeure).
9. Warranties
The Company warrants that services will be performed with reasonable care and skill. The Company does not warrant that websites or digital products will be entirely free of errors or operate without interruption.
The Client warrants that all materials supplied to the Company are owned by the Client or appropriately licensed, and do not infringe any third-party rights.
10. Governing Law
These Terms and any Agreements are governed by and construed in accordance with the law of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to These Terms
The Company may update these Terms at any time. Continued use of our services after changes take effect constitutes acceptance. The Company will notify active clients of material changes by email.
12. Contact
For any queries regarding these Terms: hello@axenexa.co